New billing system: We're working on implementing a new billing system which will allow everyone to update their payments, monitor usage, and contact support in a much better fashion. We will do this in stages as the year goes on starting with Elwood.

Attention: 

Customers with Netgear/Belkin home routers:
We have been responding to dozens of calls over the last couple of weeks from customers using Netgear branded routers. It would appear yet again the newer series of devices did an automatic update which not only breaks the internet at the customer home, but negatively impacts neighbors as well. Further, many of our customers are using devices which are fairly old by the standards. If your home router is from 2015 or older, consider upgrading.

Our favorite router, the Ubiquiti AmpliFi series, is still out of stock. Given this, our customers have had good success with most modern TP-Link and Linksys branded equipment. Average cost for a basic router is between $50 and $90 depending on features. Just because it has more antennas does not make it a better router, and so you likely don't need the biggest most expensive model. Likewise, most routers branded with "gaming" materials are not any better than a basic model for the majority of users.

If you have a large home, the "TP-Link Deco" mesh system has been recommended by other providers and customers.